Shipping & Returns
HOW MUCH DOES SHIPPING COST & HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
We aim to dispatch all orders within one working day, however during peak times this may take up to 2 working days from your order date.
Once we have dispatched your order, you will receive a dispatch email.
UK Mainland Delivery & the Channel Isles
Standard Delivery - Orders over £50 -FREE- 2 to 3 days
Standard Delivery - £3.99 - 2-3 days
- We use Royal Mail 48 hour for our Standard Delivery option. Please allow 2-3 working days for delivery of your order.
- Any orders placed after 2:00pm on Friday - Sunday will be dispatched the next working day.
- Please contact our Customer Service team who will be able to advise you of your options should you have any concerns.
DO YOU OFFER FREE SHIPPING?
We offer free standard UK mainland shipping on all orders over £50. Please see full details above.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.